Cancellations and refunds

Last updated: November 3, 2026

This website provides information and contact facilities and does not process payments. This page explains how to raise a cancellation, return or refund issue concerning a transaction arranged separately with the business. Entitlement depends on the actual transaction, its agreed terms and applicable law; submitting an enquiry does not create a payment to refund.

Reading the solar reference and preparing a project outline do not debit a card, transfer money, book an installer or create a paid quotation. There is no checkout or financing application on this website. A refund concerns an actual separate payment, if any. Identify the provider and payment recipient from the accepted documents before directing a request; a brand displayed in a reference and this edition’s publishing company are not automatically the same contracting party.

Ask about cancellation conditions, deposits, ordered equipment, work stages, delivery arrangements and the terms of any finance agreement before committing. Source statements about instalments or deferred payment are not current terms offered by the publisher. Any withdrawal period, early-start consent and mandatory consumer remedy must be assessed for the actual transaction and applicable law. This page creates no universal nonrefundable deposit, automatic penalty or promise that every ordered system can be cancelled on identical conditions.

Use the Contact page to describe whether you want to cancel, return an item, correct a charge or seek a refund. Include a transaction reference, the relevant dates, the item or service and the reason for the request. Explain the outcome you are seeking and retain copies of relevant correspondence. Do not include full card details, banking passwords or security codes in the message; limited information can be requested separately if needed to identify the payment.

If a separately agreed project is stopped, relevant records can include the accepted design, equipment orders, site work, completed stages, authorised expenses and any finance arrangement. Whether a charge, deduction or repayment is appropriate depends on the agreement, actual performance and applicable rights. Ask for a clear explanation of any claimed cost or retained deposit. Merely displaying a project photograph here does not prove that work was accepted or performed for you, or determine entitlement to a refund.

If an item appears defective, a service differs from what was agreed, or a charge is duplicated or incorrect, describe the discrepancy and any evidence that helps identify it. A remedy might involve correction, repair, replacement, cancellation or repayment, depending on the circumstances and applicable rights. Do not assume that a website notice removes a warranty or statutory remedy. Where an issue presents an immediate safety concern, stop the affected use and seek appropriate assistance.

Do not ship panels or electrical equipment, disconnect a system or send further funds based only on a general website notice. Obtain verified instructions from the responsible provider and use appropriately qualified assistance where safety requires it. If repayment is agreed or required, confirm the amount, method and processing arrangements in writing. Provider and banking processes can affect the practical steps, but mandatory rights and required deadlines remain applicable. This website does not approve or track a refund.

An installer, product supplier, utility and lender may have different agreements. Identify which payment and service are disputed and retain the relevant proposal, contract, receipt and correspondence. A finance cancellation question may need the lender’s own route as well as discussion with another provider. If a concern remains unresolved, state what still requires a response. Nothing on this page prevents a statutory remedy, competent consumer complaint or available dispute procedure for the actual transaction.

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